Office WiFi

What makes great office WiFi


Typical office use of WiFi is not very demanding. Nonetheless, office WiFi can easily provide poor service if clumsily designed or misconfigured. Many non-obvious environmental factors can create difficulties too. Probably the most sustained competition between WiFi equipment makers has been for office WiFi, so that equipment is now excellent value. Although the demands on office WiFi have risen strongly over time, the equipment capability has more than kept pace. Consequently, the most important factor for good office WiFi is the WiFi design and configuration, not the access point selection. Select a good WiFi specialist by listening to them explain what in your environment might create difficulties. It is very unlikely that there will be none or few. For help in this see the 'Office WiFi use cases' section below

WiFi specification

Upgrade timing

Generally, equipment makers sell access points that support all WiFi specifications up to the latest. Although they do not necessarily implement all the features. They also sell their previous generation access points. Obviously, the newer equipment is more expensive. Both access point and client devices must support the same WiFi specification to take full advantage of its advances. In an office there is usually a wide diversity of equipment supporting different specifications. Early in the life of a WiFi specification client devices that support it usually arrive in the office before the access points that do. Within two years a significant proportion of client devices will be using a the latest specification.

Some early tests of consumer equipment showed WiFi 6 to be no better than WiFi 5. This was because WiFi technology is now so complex that it takes a while to perfect it, combined with the pressure to be first to market. Further, while the latest WiFi specification always appears to be the best choice, it is worth noting that most of its advantages are for special use cases rather than the typical office WiFi use case. If you regularly upgrade access point and client device firmware, as you should, the full expected performance uplift of a new WiFi specification will eventually appear. If you are more of a get it and forget it type, you may be better to wait until the latest WiFi specification has been in products for a while.


An important new capability was introduced in WiFi 5. That was to support concurrent data exchange from access points to client devices, in other words, an access point can send data to more than one client device at the same time. WiFi 6 significantly improved on WiFi 5 by making concurrent data exchange work in both directions. Obviously, concurrency increases the amount of data that can be exchanged in an amount of time, i.e. throughput, so for the same amount of data more time becomes available on WiFi. This is very useful for high data usage, such as by many users in the high density of users use case, and in the video streaming use case, both of which are constrained by the limited amount of time available on WiFi. Concurrency also helps VoWiFi, because making more time available on WiFi should reduce the wait time for data transfer, meaning less of the delay that diminishes the VoWiFi experience. If you use media streaming, especially video, or use VoWiFi, then WiFi 6 has an important advantage.

Data exchange rates

So far, each new WiFi specification has introduced higher data transfer data rates. Like concurrency, this improves throughput which benefits the same use cases.

Channel reuse

Another feature of WiFi 6 improves channel reuse that occurs within a small enough area to create a problem called co-channel contention. This feature will be less of an advantage for equipment that can use the extra spectrum recently made available for WiFi, discussed in the 'Spectrum' section below. If you can't wait for equipment that supports the extra spectrum, and you have co-channel contention, then this is an important advantage


In 2020 extra radio spectrum was made available to WiFi. While there is more of it, there is still fixed amount of spectrum available for use by WiFi. For office WiFi deployments, the main advantages of the extra spectrum are the same as concurrent data exchange discussed above. However, it provides a superior solution to co-channel contention than the new feature of WiFi 6. The extra channels could instead be combined into wider channels for higher throughput scenarios, such as in the streaming video use case and in the high user density use case. Another way of looking at this, is that more transfer time becomes available on access points because data can be spread over more access points on the extra channels. This improves VoWiFi because if more time is available on spectrum it should reduce the time wait for transfer (i.e. reduce latency) which benefits VoWiFi

Office WiFi use cases

It is useful to understand the typical office WiFi use case, and a few special use cases. This will help you to discuss your requirements with a specialist on a level that leads to an appropriate design and simultaneously check your specialist really knows their subject

Typical office WiFi use case

The typical office WiFi use case is dominated in volume by web then email traffic, although if media streaming (such as video or music) is allowed that can be the second highest. The highest traffic by number of requests (i.e. sessions) will be DNS traffic, it is latency sensitive but relatively low volume traffic. Web protocols and ports are used by many applications to communicate with servers, therefore much of the web traffic will be due to other kinds of activity than viewing web sites. For example, anti-virus programs getting threat signatures, data backup and file synchronisation programs, file downloads, app updates, and video and voice conferencing. Taken as a whole, office WiFi network traffic mainly comprises short low volume data exchanges. Occasionally there are medium sized exchanges, but they are usually short lived. Large distinct data exchanges are infrequent. The combined traffic forms waves of rising and falling but modest volume that correlate with things like lunch breaks and shift changes, repeating daily and weekly in a predictable way

Streaming use case

One common special use case is streaming music/voice/video; these tend to be used more extensively in creative industries. Music and voice (such as podcasts) require little data, although people are intolerant of interruptions in streaming, especially for voice, so low latency is very important for this special use case. Some streaming applications try to ensure good service by downloading a large chunk of data at the beginning, causing a spike in data transfer. This is typical behaviour of Spotify, for example. Video requires much more data than music and voice and so more time on WiFi to transfer it. The amount of time available on WiFi is a limited resource. Streaming multiple videos simultaneously can quickly consume all available time resulting in a degraded WiFi experience. Video players like YouTube usually buffer just ahead of the current play point. This behaviour reduces wasted data transfer because it is common for video streams to be terminated before they complete. This behaviour also makes the video data transfer pattern less spikey than music and voice and so easier to manage, except when there are multiple concurrent streams

Voice calls over WiFi use case

Another special use case that is increasingly being incorporated into the typical use case, is voice calls over WiFi instead of mobile networks; this has become known as voice-over-WiFi (VoWiFi) or WiFi calling. Obviously, transfer delays must be minimised, otherwise it creates awkward conversations like those you have probably seen in live interviews held between people in different continents, or worse with pauses and lost or garbled parts within speech. In fact, people are at their most intolerant of glitches in conversation. In recent years VoWiFi has become a common feature of smartphones, although it is usually disabled by default, probably because it does not perform well on typical WiFi networks. So, although VoWiFi data throughput is low, by some measures it is the most demanding use case, requiring careful equipment selection and configuration. This use case is especially valuable if mobile phone reception is poor in a building

High density of users use case

A less common special use case is a high density of users in an area; this creates three important difficulties. Firstly, managing many client devices is a bigger administrative task for an access point, requiring more processing power and so more expensive access points. Secondly, if many access points are used to manage the users, all available channels may be used, forcing channel reuse. In a small enough area channel reuse can lead to a problem known as co-channel contention which degrades WiFi performance. Thirdly, more users transfer more data, which uses more time on WiFi, which as noted above is a limited resource. This use case is common in places like stadiums, venues, and lecture theatres but is becoming more common in offices that have rooms for training/seminars/press conferences. Anywhere really where a lot of users are close together and using WiFi

Video conferencing use case

Finally, a recently increased use case, video conferencing. Video conferencing is a difficult use case because it combines the moderately high data volumes of low-quality video with the low delay requirements of VoWiFi. Consequently, it is important that the algorithms that prioritise voice over video work well, which is mostly dependent on how much has been spent on developing them and so effects the price of the equipment. Good modern access points and good client devices can manage this well, but we should not expect great results from low-cost equipment installed without care for this use case, especially if there are many users of access points

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